Assessment
Convenient, effective, economic, customizable↝
Independent, expert review of program metrics, dats anaylsys, hospitalist workflow, communication, documentation, and much more
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Here are some program pain points that we assess
We work closely with administration for our initial assessment to set goals for the program
We analyze provided data and metric for individual provider and group practice perfomance. This allows us to identify areas of focus from intervention and improvement.
Lack of quality incentives
Alignment of hospital and physician goals with compensation
Triage inefficiencies
Coordination of admissions, consultations, discharges, critical care, documentation, and APC supervision
Poor communication
** Response to nursing and ER
** Discussion with patients and families
** Comanagment with specialists
Documentation
Missed opportunities for documantaion adversely affects CMI and reimbursement
Administrative deficiencies
** Inefficient repsonse to queries or peer-to-peer calls
** Lack of oversight and accountability for performance
Lack of Citizenship
Hospitalist participation in meetings, metric analysis, education initiatives, and committees are improtant to program success
01
Quality Incentives
Choice of quality metrics must be:
* easily measures and transparent
* achievable
* improvable
* financially relevent
02
Triage
** How are admissions distributed and handled
** Emphasis on early discharges
** Rounding timing
** Geographic considerations
03
Communication
** setting appropriate response times
** HIPAA-compliant
** sign outs and census turnover
** discharge preparation
04
Documentation
** use of templates
** clinical practice guidelines
** MDM-focused notes
** improvent in CMI and RVU generation
** dicharge plans
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05
Administration
** Medical director participation in performance evaluations
** Day-to-day oversight of dicharge planning
** Scripting for peer-to-peer and query responses
** Leadership in recruiting, orientation, and retention of providers
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06
Citizenship
** Committee participation and leadership
** Departmental communication
** Education of APCs
** Consistency in patient management
** Regular metric assessment and feedback
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